Privacy policy.
Effective Date: May 7, 2024
1. Introduction
Welcome to Just Add Flights, Inc. (“we,” “our,” or “us”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online travel booking platform, www.justaddflights.com (the “Platform”). By accessing or using our Platform, you consent to the practices described in this Privacy Policy.
2. Information We Collect
a. Information You Provide: We may collect information you voluntarily provide when using our Platform, such as:
i. Identification Information: Your name, username, email address, phone number, and mailing address.
ii. Government-issued identification for booking and identity verification, like passports, driver’s licenses, government-issued identification numbers, and your country of residence.
iii. Payment Details: Payment information, including payment card numbers, expiration dates, billing addresses, and financial account numbers.
iv. Travel Preferences: Information regarding your travel preferences and requests, including favorite destinations, accommodation preferences, and any special dietary or accessibility requirements, where applicable.
v. Personal Characteristics: Birthdate and gender information.
vi. Location Data: Geolocation information.
vii. Profile Information: Images, such as facial photographs, and other images or recordings, if applicable.
viii. Social Media and Publicly Available Information: Your social media account IDs and other publicly accessible information.
ix. Communications: Records of your interactions with us, which may include call recordings for quality assurance and training purposes.
x. Online Interactions: Information on searches you perform, transactions, and other interactions on our platform.
xi. Platform Communications: Messages exchanged through our platform, among partners and travelers, as well as in-group chats and traveler-collaboration tools.
xii. Transactions Conducted on the Platform: Data concerning searches and transactions carried out through our platform.
xiii. Information About Others: Data you provide about other individuals, such as your travel companions or those for whom you are making reservations.
xiv. Sensitive Information: We may collect sensitive personal information with your consent or in accordance with local laws. This might include data that could reveal your racial or ethnic background, religious or philosophical beliefs, sexual orientation, and health or disability information.
b. Information We Automatically Collect: When you use our Platform, we may automatically collect certain information, including:
i. Device information (e.g., IP address, browser type, operating system);
ii. Usage information (e.g., pages visited, search queries);
iii. Location Information: If you grant us access to your device’s location services, we may collect information about your location to provide location-based services
iv. Cookies and similar tracking technologies as described in Section 4
3. How We Use Your Information
We may use your personal information for the following purposes:
a. Travel Booking: To assist you in booking your desired travel experiences, flight tickets, hotels or such other bookings.
b. Booking-Related Services: Providing services connected to your bookings and account.
c. User Account Management: Creating, maintaining, and updating user accounts on our platform while ensuring your identity as a user.
d. Record Keeping and Personalization: Maintaining your search and travel history, as well as your accommodation and travel preferences.
e. Payment Processing: Facilitating and processing payments, coupons, and other transactions.
f. Customer Support and Information: Responding to your inquiries, requests for information, and managing your information preferences.
g. Communication with Travel Suppliers: Enabling communication between you and travel suppliers, such as hotels, flights and vacation property owners.
h. Information Updates: Contacting you through various means (e.g., text messages, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide travel booking confirmations, updates, marketing communications, and for purposes as set out hereunder.
i. Promotion of Products and Services: Marketing our products and services.
j. Personalized Advertising: Analysing data, including your browsing and purchase history, to optimize advertising based on your interests and preferences.
k. Marketing Effectiveness: Measuring and analyzing the efficiency of our marketing and promotional activities.
l. Promotions and Giveaways: Managing promotions such as contests, giveaways, discounts, and similar events.
m. Surveys and Research: Conducting surveys, market research, and data analytics.
n. Improvement and Measurement: Enhancing, researching, and evaluating the effectiveness of our websites, apps, tools, and services.
o. Quality Assurance and Dispute Resolution: Monitoring or recording interactions with our customer service team, representatives, and platform communications among partners and travelers to ensure quality, offer training and to resolve disputes.
p. Anonymized Data: Creating aggregated or anonymized data, which we may use and disclose as permitted by law.
q. Security and Risk Management: Safeguarding security, verifying customer identities, preventing and investigating fraud and unauthorized activities, addressing claims and other liabilities, and managing risks.
r. Compliance and Legal Obligations: Adhering to applicable laws, safeguarding the rights and interests of both our users and ourselves, and responding to law enforcement, legal authorities, and requests associated with legal processes.
s. Regulatory Requirements: Complying with relevant security, anti-terrorism, anti-bribery, customs and immigration, and similar due diligence laws and requirements.
t. Business Operations: Conducting our business for legitimate business purposes and in compliance with the law.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your online activities. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more information about how we use these technologies
5. Information Sharing
We may share your personal information with third parties in the following circumstances:
a. Service Providers and Business Partners: We may share your information with third-party service providers and business partners who assist us in delivering our services, such as payment processors, airlines, online travel agent, analytics providers, and customer support and for our third-party service providers purposes including marketing and advertising purposes.
b. Partners and Affiliates: We may share information with our partners and affiliates to provide you with relevant travel offers and promotions.
c. Legal Compliance: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights and interests.
d. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our company, your personal information may be transferred to the acquiring entity.
e. Consent: We may share additional information with your explicit consent.
6. Your Privacy Choices
a. Access and Update: You may access, erase, rectify, update, or correct your personal information by logging into your account or contacting us.
b. Cookies: You can control our use of certain cookies by following the guidance in our Cookie Policy.
c. Opt-out: You can opt out of receiving marketing communications from us by following the instructions in the communication or by contacting us directly.
d. If we are using your personal information with your consent as the basis, you have the option to revoke that consent at any time by getting in touch with us.
e. In addition to the previously mentioned rights in this section, you may have the following extra rights concerning your personal information, contingent upon your location and the relevant local laws:
i. Right to Access and Obtain Your Data: You have the right to access and request a copy of the personal information we hold about you.
ii. Right to Correct or Update Your Data: You can request corrections or updates to your personal information.
iii. Right to Request Deletion: You may request the deletion of your personal information.
iv. Right to Limit Processing: You have the right to restrict how we process your personal information.
v. Right to Opt-Out of Personal Information “Sale”: You can opt out of the “sale” of your personal information, as defined by local laws.
vi. Right to Opt-Out of Cross-Context Behavioural Advertising: You may opt out of the sharing of your personal information for cross-context behavioral advertising or targeted advertising purposes.
vii. Right to Data Portability: You have the right to receive your personal information in a usable electronic format (data portability).
viii. Right to Object: If we are processing your personal information based on our legitimate interests, you can object to how we use it.
ix. Right to Withdraw Consent: If we are using your personal information based on your consent and local law allows, you can withdraw that consent at any time. This includes withdrawing consent for receiving direct marketing communications from us, where applicable under local law.
If you wish to exercise these legal rights as per applicable law, kindly email info@justaddflights.com.
7. Data Security
We uphold a robust set of technical, administrative, and physical security measures that align with industry standards to safeguard your information against potential risks such as loss, misuse, unauthorized access, disclosure, alterations, and destruction.
You also play a vital role in maintaining the security of your data. It’s essential not to share your user credentials, including your username and password, or any other security information associated with your account. If we receive instructions using your user credentials, we will assume that you have authorized those instructions. If you ever suspect that the security of your interactions with us has been compromised (for instance, if you believe your account’s security has been breached), please reach out to us promptly.
It’s important to acknowledge that we cannot provide an absolute guarantee that transmissions of your payment information or other data will perpetually remain impervious to security threats or that unauthorized third parties will never overcome the security measures established by us or our third-party service providers. Unless applicable law prohibits or restricts such disclaimers, we do not assume liability or responsibility for information disclosure due to transmission errors, unauthorized third-party access, or other factors beyond our control.
8. Children’s Privacy
Our platform is not intended for children under the age of 13, and we do not knowingly collect personal information from individuals under the age of 13
9. Data Retention
We might keep your personal information for the duration of your active account and for an additional period of up to five years to ensure you can reactivate your account with all your data intact. Furthermore, we may hold onto your personal information when required for the following purposes:
a. Log and Business Records: Maintaining records and business documentation for analysis, security, and potential audits.
b. Addressing Service Concerns: Handling any issues or complaints related to our services.
c. Legal Obligations and Dispute Resolution: Complying with our legal obligations, safeguarding our rights, resolving disputes, and enforcing contractual agreements.
10. Link to other Websites
Our Services may include links to external websites or services that are not owned or managed by us. These links can lead to websites of travel partners, advertisers, our affiliated companies, and other business associates. Please be aware that this Privacy Policy exclusively pertains to the information collected through our Services.
We do not have control over these third-party websites, and your interaction with them, along with any associated features, is subject to the privacy policies posted on those particular websites. We hold no responsibility for the privacy or business practices of any third-party websites connected to our Services, including those operated by our affiliated companies.
When you exit one of our Services and access third-party websites, you do so at your own discretion and risk. We strongly advise you to review the privacy policies of these linked third-party websites to ensure your understanding of their practices.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes through our Platform or other communication methods. Your continued use of the Platform after such changes will constitute your consent to the revised Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests related to your privacy, please contact us at
Just Add Flights, Inc.
63 Prospect St.
Hingham, MA 02043
info@justaddflights.com
By using our online booking platform, you agree to the terms and conditions outlined in this Privacy Policy.
